Customer Service & Fulfilment Manager

About us

Black Bee Honey was founded in 2017 by passionate beekeepers Chris & Paul. Offering an award winning selection of the best British honey, we’re a rapidly growing company, aiming to become the best loved honey brand in the UK. With sustainability and ethics at our core, we’re currently in the process of becoming B Corp certified and use these principles to guide us as we continue to grow. You’ll be joining Paul and Izzy in Frome (move to Tisbury in May), with Chris based in Kent.

We have a commitment to diversity, equity, and inclusion when reviewing job applications and conduct anonymous reviews of applications or resumes without attaching names or identifiable characteristics.

About you

We’re looking for an individual who’s enthusiastic and passionate about nature and the environment and more specifically sustainable, ethical farming and food to join Paul and Izzy to take over the care of customers, fulfilment, stock, whilst consuming copious amounts of tea. You also ideally have a driving license & access to a car.

Personal Skills: 

  • Proactive and uses initiative to tackle tasks 
  • Highly organised
  • Has attention to detail and takes pride in every aspect of the work they do
  • Not phased by the odd curve ball 
  • Confident chatting to strangers 
  • Keen to learn everything about honey!

What you’ll be doing


  • Website, retailer and distributor orders

Inventory Management:

  • Management of stock / inventory
  • Making up stock items such as seed bombs, balms & gift packs

Customer Service:

  • Customer support for website, distributors and retailers

Additional Bits:

  • Attending markets, food fairs and trade shows
  • Potential to get involved with beekeeping at Somerset apiaries

What we’re offering

Hours: A full-time position - option for flexible working hours. Approx 35 hours per week

Start date: Apr/May 2021 (flexible start date)

Salary: above living wage - from £17,500

Location: Lovely office space in the Old Tannery building in the buzzing town of Frome*

*Move to new premises in Tisbury, May 2021

Application deadline: 30/04/2021

Please email with your CV and a covering letter.