Refund policy

Refunds and Replacements
If your goods are damaged, you’ve been sent the wrong items, they don’t meet your expectations or you’ve just changed your mind you can choose between a refund or a replacement.

Please contact us within 14 days of your order date via email: hello@blackbeehoney.com or call us on 01373 598017 with your name, order number and reason for requesting a refund or replacement.

Refunds are made to the same form of payment used to make the original purchase i.e. debit/credit card or your paypal account.

Below we describe the different circumstances where refunds and replacements apply.

 

  • Damaged Parcels
    Please accept our apologies if you have received a damaged parcel. We pack our products as safely as possible but sometimes damages still occur during its delivery. In this instance we can offer you a full refund or a replacement.

    We’ll happily refund you to the same form of payment used to make the original purchase i.e. debit/credit card or paypal account.

    If you’d prefer replacements then just let us know. We’ll get them sent to you the next working day free of charge.

    Please safely dispose of the damaged items.
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  • Wrong Item(s)
    In very rare cases customers can receive the wrong items and we’re very sorry if this has happened to you. We’ll happily refund or replace your item(s), and pick up the tab for the return courier or mail charges. 
  • Please see below for instructions on returning your order.

     

  • Items not as described
    We have every confidence in the quality of our products and the accuracy of their descriptions. If you feel that the items received didn’t meet your expectations of what was described on the website then we’ll happily refund or replace your item(s), and cover the costs for the return courier or mail charges. 
  • Please see below for instructions on returning your order.

     

  • You’ve changed your mind
    If you’re requesting a refund or exchange because you’ve changed your mind, you’ll need to pay the costs of returning the honey to us (if they’ve already been dispatched).
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    Returning your items

    If you are returning your order to us, please repack it safely and return it to us within 14 days of notifying us of the return. include your name, order number and reason for return.

    All returns must be sent here:

    Black Bee Honey
    Unit 9, The Old Tannery
    Frome
    Somerset BA10 0PE

    We’ll refund you in full within 5 working days of receiving it.

    As a consumer, you have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this or anything else in these terms and conditions. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

    Please also see our Delivery Information, Terms & Conditions and Privacy Policy.